Rithmic Connection Troubleshooting

Common issues

"Invalid credentials"

Double-check you are using your Rithmic username and password, not your prop firm portal login. See Finding Your Rithmic Credentials at Each Prop Firm.

"Permission denied"

Your username and password were accepted but the system was wrong. A firm-issued account only logs in on its own firm's system (an Apex account on Apex, for example), not on a generic Rithmic system. Add the connection again and pick your firm's system.

"Too many sessions"

Rithmic limits simultaneous logins per user. Log out of every other platform using the same Rithmic account:

• R|Trader Pro
• Quantower
• MotiveWave
• NinjaTrader (if connected via Rithmic)
• Any other trade copier

Wait 30 seconds, then reconnect.

"Account disabled"

Your prop firm has disabled Rithmic access on the account. This usually follows a rule violation or a failed evaluation. Contact your prop firm.

"Subscription expired"

Your Rithmic data subscription lapsed. Renew it with your prop firm. TradeCloner cannot pay this fee for you.

Connection keeps dropping

• Check your internet connection
• Click Reconnect on the connection row
• If persistent, delete the connection and re-add it

Forced logout received

Rithmic sent a server-initiated logout, typically because another session logged in with the same credentials elsewhere. TradeCloner reconnects automatically; a banner appears in the app while this is in progress.

Accounts not showing

Wait 30 seconds after connecting, then refresh the page. If accounts still do not appear, click Reconnect on the connection row. Accounts are pulled from Rithmic on each login.

Still stuck?

See Connection Issues for general broker-connection troubleshooting, or contact support with your connection ID.